Our Commitment to Accessibility
Accessibility Statement
Last updated: May 13, 2026
Our Commitment
Follett is committed to providing an accessible and inclusive online experience for all users. Our eCommerce platform is powered by Shopify, and we take responsibility for ensuring accessibility across all aspects of our store, including design, content, and functionality.
Conformance Standards
We strive to conform to:
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Section 508 of the Rehabilitation Act
- Americans with Disabilities Act (ADA)
Accessibility Approach
Accessibility is integrated into our development and content practices and is treated as an ongoing operational responsibility, not a one-time effort.
We implement:
- Semantic HTML and proper heading structures
- Keyboard navigability across all major user flows
- Screen reader compatibility
- Alternative text for images
- Accessible forms, cart, and checkout processes
- Color contrast compliance
Ongoing Monitoring & Testing
Our accessibility program provides the following:
- Automated scanning to identify WCAG-related issues
- Monitoring of critical user journeys such as product discovery and checkout
- Prioritization of issues based on user impact
- Reporting workflows that support ongoing remediation
Automated tools are used to supplement—not replace—manual testing and code-level accessibility improvements.
Continuous Remediation Commitment
We are committed to:
- Identifying accessibility barriers through testing and user feedback
- Prioritizing issues that affect core eCommerce functionality
- Implementing fixes in a timely and iterative manner
- Reviewing third-party apps and integrations for accessibility impact
Accessibility improvements are deployed on an ongoing basis as part of regular site updates.
Third-Party Applications & Limitations
Our Shopify store may include third-party applications and integrations. While we evaluate these tools for accessibility, some functionality may be outside our direct control.
Where issues are identified, we work with vendors to address barriers or provide accessible alternatives where feasible.
No Reliance on Overlays Alone
We do not rely solely on automated accessibility overlays or widgets as a substitute for addressing underlying accessibility issues. Where such tools are present, they are used only as supplemental aids.
Alternative Access
If you experience difficulty accessing any part of our website or completing a transaction, we will provide alternative methods of access, including:
- Customer service assistance for placing orders
- Alternative formats for product information upon request
- Direct support via phone or email
Feedback & Response Process
We welcome feedback on the accessibility of our website.
- Email: customerservice@efollett.com
- Phone: (800)-381-5151
User feedback is a critical component of our accessibility program.
Legal Compliance Notice
Follett recognizes that digital accessibility is a legal requirement under applicable laws, including the ADA.
This statement reflects our good-faith efforts to maintain and improve accessibility and usability for all users. We reserve the right to update this statement as accessibility practices, technologies, and legal requirements evolve.
How do I know my personal information is secure?
Our site has security measures in place to protect against the loss, misuse or alteration of your information. Our secure server software uses 256-bit encryption SSL technology and is among the best software available today for secure Internet commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it is not intercepted as it travels over the Internet.
You should also know that federal law protects you as a consumer against unauthorized charges made to your card. Talk to your credit card company for more information on protecting yourself from unauthorized charges.
Browser Support
Browser Recommendations:
For the best browsing experience to access our website, we recommend you use the latest available browser versions as they support the newest technology and virus and security protection.
Browser Settings:
Our website uses browser cookies to hold the items you have selected in your cart while you continue to browse. In order to ensure that all of our site features are available to you please ensure that your browser is configured to accept cookies.
Adobe
At times we may provide information using Adobe Acrobat PDFs. We recommend using the most recent version of Adobe Reader to properly view this information. You can download this application from Adobe.com for free.